In response to the coronavirus crisis, companies and businesses around the world have been forced to adopt emerging digital technologies to mitigate the impact of the pandemic.
The technologies help minimize the spread the covid-19, keep businesses open and alleviate future economic problems. While technology adoption can help entrepreneurs become more resilient in the face of crisis, it can also have a huge impact beyond covid-19.
Many physical business locations have faced shut down due to coronavirus. Customers are turning to online shops to meet their needs. They simply choose their products online through convenient apps and websites, make payment online, and receive products in their locations of choice.
Technology has allowed businesses to blend the physical and digital services to ensure purchase and contactless delivery processes are seamless.
The coronavirus crisis has accelerated software applications areas like contact tracing. This new software application involves application programming interfaces (APIs) and Bluetooth provided by Apple and Google to allow interaction between devices.
Features like Bluetooth communication in Android and iOS assigns an anonymous identification for contacts in proximity. If a person has contracted coronavirus, the application shows identification codes history and notifies authorities to ensure there is no transmission.
Digital and Contactless Payments
Since paper cash may carry and spread the virus, banks are implementing measures to make sure banknotes are clean before they go into circulation. However, technology has come in handy to reduce the use of physical money. Digital and contactless payment methods such as e-wallets and cards are now recommended to prevent the spread of the virus. The methods allow fast online purchases, payment of products, services, and utility bills.
Cloud Infrastructure Services
The outbreak of covid-19 caused a sudden spike in workloads and growth of cloud infrastructure services. Could companies have helped businesses survive through the pandemic by providing an easy way to share information and promote employees collaboration.
Online learning models are being implemented and people forced to work from home. This has made the demand for cloud-based services like teaching and video conferencing to increase tremendously.
The trend is expected to continue even the pandemic is over as more people appreciate the role of technology in making work easier.
Artificial intelligence (AI) is a useful tool for entrepreneurs within supply chain and retail industries. Through advanced data analytics and machine learning, AI has helped businesses detect customer purchasing patterns and in turn provide a more personalized experience to online users.
Consumer behaviors will not revert to where they were before the outbreak of covid 19 norms post the pandemic. Instead, customers will continue purchasing products and services online. AI will continue to match the needs of customers and the products being offered in the market.
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